Standard Return Policy
We always hope that you love all the items you receive. However if for any reason you are not completely satisfied with your purchase we offer a simple return policy. In a nutshell we'll give you a full refund as long as:
UK FREE Returns - How it Works
Step 1 - Click here to create and download your own returns label, and to find your nearest Post Office location.
Step 2- Print your return label. If you can't print your returns label at home, don't worry, most of the 12,700 Royal Mail Delivery Offices have printing facilities. You can find locations here, or on the Royal Mail website once you've created your free label which will be emailed to you with the required QR code. (See step 4 for more information.)
Step 3 - Package your item(s) in one bag, complete the required fields on the dispatch note and pop it inside. Attach the label you've printed at home.
Step 4 - Go to your most convenient Post Office location. If you have not printed a returns label, you will need to show the email confirmation containing a QR code and they will print and attach a label for you. Please check your email confirmation before going to the post office, ensuring you can see the QR code. If you cannot this may be down to your email service provider. Please check your email settings or try again with an alternative email address.
Important! - Please obtain a proof of postage receipt and keep hold of it until your refund has cleared into your account.
What Happens Next
Upon receipt of your return we will inspect and process a refund. Please allow up to 21 working days from the date your post your item to receipt of refund. You can track your return here.
We are unable to accept items returned beyond our 28 days return policy. Please contact our customer care team here if you wish to discuss a return out of time.
For full price items, we will refund the cost of standard postage of £3.99 if your return your entire order.
We do not refund shipping cost on sale items.
If you paid for express shipping and returned all your items, we will not refund the cost of shipping.
EU & International Returns
We are sorry to advise we do not offer a free return service for Southern Ireland, the EU and International purchases. For customers wishing to make a return from these territories you will need to arrange your own return by post, at your own cost.
In Store Returns
If you have bought an item in store and wish to return it, you must return the item to any of our Vanilla stores, but you cannot return the item to our warehouse.
Our free UK return service is provided in addition to your statutory rights under the Consumer Contract Regulations. We reserve the right to reject worn or washed item(s) which are not returned as new. Rejected item(s) will be returned to you and may be subject to a re-delivery charge.