How do I return an item?
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UK RETURNS ARE FREE if item(s) returned WITHIN 14 CALENDAR DAYS after receiving your order:
If you are not completely satisfied with your purchase, you can return your item(s) to us within 14 days from receipt of your order. Unfortunately we will not be able to accept returns outside of this time frame, and will not fund the return shipping cost.
Make sure you include all returned items in one parcel, you only have ONE FREE RETURN PER ORDER!
Please ensure returned item(s):
- Are in original unworn condition with tags intact Are unworn and unwashed
- Returned shoes have not been worn and show no signs of wear
Please allow five days for us to process your return from date of delivery to us.
We strongly recommend you obtain proof of postage with a tracking number, lost item(s) will unfortunately not be processed.
Return Via Royal Mail & Tracking
Please find enclosed your free returns label. Follow the steps below to return item(s):
- Tick the item(s) you want to return or exchange on this invoice, please let us know the new size you require if exchanging an item(s)
- Enclose this invoice with the item(s) and package up securely, using the original packaging if possible
- Attach free returns label to front of parcel, covering any original delivery labels
- Take your parcel to any Post Office counter, ask for a certificate of postage
- You can track your return back to us here: https://www.royalmail.com/track-your-item
Didn’t receive a label? Create your own label here: http://www.royalmail.com/track-my-return/create/469