Don't worry! We know that the COVID-19 Coronavirus may be affecting your ability to return unwanted items. With this in mind we have extended our normal 14 day returns policy to 60 days to help. This policy applies to all items purchased, whether full-priced, promotion or sale on or after the 20th March 2020.
How it Works
Step 1 - Drop us a quick email to let us know you need to make a return.
Step 2 - Click here to create and download your own returns label, and to find your nearest Post Office location.
Step 3 - Print your return label. If you can't print your returns label at home, don't worry, most of the 12,700 Royal Mail Delivery Offices have printing facilities. You can find locations here, or on the Royal Mail website once you've created your free label which will be emailed to you with the required QR code. (See step 4 for more information.)
Step 4 - Package your item(s) in one bag, complete the required fields on the dispatch note and pop it inside. Attach the label you've printed at home.
Step 5 - Go to your most convenient Post Office location. If you have not printed a returns label, you will need to show the email confirmation containing a QR code and they will print and attach a label for you. Please check your email confirmation before going to the post office, ensuring you can see the QR code. If you cannot this may be down to your email service provider. Please check your email settings or try again with an alternative email address.
Important - Please obtain a proof of postage receipt and keep hold of it until your refund has been received.
What Happens Next
Upon receipt of your return we will inspect & process a refund. At this time to protect our teams and ensure a safe workplace returns are taking a little longer than normal to process. Please allow up to 21 working days from the date your post your item to receipt of refund. You can track your return here.
We are unable to accept items returned beyond our 60 day return policy. Please contact our customer care team here if you wish to discuss a return out of time.
Our free return service is provided in addition to your statutory rights under the Consumer Contract Regulations. We reserve the right to reject worn or washed item(s) which are not returned as new. Rejected item(s) will be returned to you and may be subject to a re-delivery charge.